Most complaints filed against moving companies are based on one of two things: your belongings were lost or damaged and the moving company is responsible, or your delivery was not executed as per the terms of the moving contract. This second category can mean a lengthy delay on the part of the movers, or the price of your move was unexpectedly raised without reason. Both of these scenarios are pretty rare in the moving industry, with the exception of a few movers that are habitually at fault for these sorts of practices (one of the many reasons to research moving companies thoroughly before signing a contract with them). If you find yourself the victim of such a company, these are the steps you’ll need to follow to file a complaint to get the issue resolved.
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If any of the steps above fail to result in a resolution, there are several organizations you can contact that may be able to help you. The first is the Better Business Bureau can take a complaint to the company in question on your behalf and request a formal response. Though they may not be able to achieve a resolution in terms of financial compensation, the response from the company can be noted and documented on their website. You can file a complaint with the BBB by clicking here.
A third option is to contact the Federal Motor Carrier Safety Administration (FMCSA), which is a government body that regulates the moving industry. The FMCSA has more authority in matters of disputes with moving companies and may be able to help come to a solution in a way that the BBB and AMSA cannot. Since they regulate moving companies and their behavior, they can steps to try to rectify the behavior of moving companies that do not follow industry standards and laws.
If contacting the three organizations mentioned above doesn’t help, you can file a lawsuit against movers and take them to court. This is a last resort in most cases, but it is always an option if you’re not satisfied with an outcome or settlement. As mentioned above, taking steps to formally document any wrongdoing with the organizations and governing body in the moving industry can certainly help your case if you decide to take legal action.